Decision Model

{
  "model": "jev-latest",
  "state": { "message": "I was charged twice for one order." },
  "questions": {
    "team": {
      "type": "choice",
      "instructions": "Choose the reviewing team.",
      "criteria": { "billing": "Payments and refunds", "support": "Technical help" }
    },
    "urgency": {
      "type": "score",
      "instructions": "Evaluate urgency with the ordered rubric.",
      "criteria": ["Normal review", "Timely response", "Immediate human attention"]
    },
    "duplicate": {
      "type": "noul",
      "instructions": "Does the message report a duplicate charge?"
    }
  }
}